A comprehensive understanding of ITIL, ITSM, and change management is essential for any organization looking to strengthen its cybersecurity posture. These frameworks provide a structured approach for managing the entire lifecycle of IT services, from design and development to delivery and retirement.

IT Service Management (ITSM) is a set of best practices and frameworks for managing and delivering IT services to an organization. It is based on the principle that IT services are a vital part of an organization’s operations and must be treated as such. ITSM is an approach that focuses on delivering value to the business by aligning IT services with the needs of the organization.