A comprehensive understanding of ITIL, ITSM, and change management is essential for any organization looking to strengthen its cybersecurity posture. These frameworks provide a structured approach for managing the entire lifecycle of IT services, from design and development to delivery and retirement.

ITIL, or Information Technology Infrastructure Library, is a set of best practices and guidelines for managing and delivering IT services. It is used by organizations of all sizes and industries around the world to improve their IT operations and align them with their overall business goals.